HOTEL POLICY

WORKING HOURS

  • Hotel, Reception and business-center – 24 hours/7 days.
  • Lobby-bar – 08:00 – 21:00 pm.
  • Restaurant: Breakfast: 07:00h – 10:00h, Lunch: 11:00h – 16:00h, Dinner: 18:00h-22:00h
  • The working hours of the restaurants could be changed, depending on the current events.

CHECK-IN

  • Check-in is available after 14:00 pm.
  • In order to upgrade the room and change it for an apartment, the guests should pay additional fee, according to the rack rate price list.
  • Early check-in is available upon a fee – 50% from the price per 1 night.
  • Pets are allowed upon request in advance and additional fee BGN 25.
  • Without a special request for pets, the hotel reserves the right to cancel the reservation.

CHECK-OUT

  • Check-out is available till 12:00 pm.
  • Late check-out is available upon a fee – 50% from the price per 1 night.
  • Check-out is available after all payments and additional services are settled.

CANCELLATION

  • Free cancellation is possible 24 hours before the arrival date.
  • Cancellation after the stated terms above, will be charged for the first night of the reserved period.
  • The payment for checking out before the departure date, is non-refundable.

PAYMENT

  • Payment currency is Bulgarian lev.
  • Payments are in cash, by bank transfer or by one of the following credit cards: VISA, MASTERCARD, MAESTRO & DINERS CLUB.

PARKING

  • Outdoor parking – free of charge.
  • Payed underground garage area is available for cars and mini-buses and buses – BGN 12 per day.
  • Parking in front of the entrances, the exits and the ramp of the hotel, is not allowed.

SECURITY

  • Personally coded magnetic key-card for the guests’ rooms.
  • Safety deposit box at the reception.
  • The hotel is not responsible for stolen, damaged or lost things, left outside the safety deposit box.
  • If the hotel finds any lost things, the staff will contact the guests immediately. The lost property can be returned at the expenses’ guest.
  • If no one searches or applies for lost things, the hotel reserves the right to dispose of them.